When you’re facing a client, your body language says a lot. The same applies when you’re in a job interview. Crossed arms means you’re shut down. Leaning back means you’re not interested. Hands clasped behind your head says you’re arrogant, and already have all the answers. Looking at your phone while we’re talking, well, you’re just toast. Lean forward. Smile. Have a pen ready for a quick note, so you don’t disappear into your computer screen. Get your elbows on the table and make eye contact. Speak up.
It’s so easy. But, incredibly, so few people realize what they’re saying without saying a word.